Past Due or Great Customer Service

Customers are the only reason you succeed or fail in business. This may be an obvious statement; however, there are a great many businesses who don’t view billing as a way to satisfy their clients. When you bill them properly the money comes in more consistently. Some customers exploit weakness in your system. It’s viewed as unprofessional and poor customer service. People need only a little reason to avoid payment. Give them a way out and they will take it every time. Some companies end up with a line of past due and non-paying clients. Consistency is one of the most important factors in keeping the revenue flowing properly. A policy and procedure that eliminates gaps in your billing will keep revenue flowing and is viewed as great customer service. Too many businesses are failing in this area and have to chase customers every month blaming the client and not themselves. The best businesses find the best methods to bill and enjoy the greatest success.      

 

Consumer habits have been studied for years and it has been proven we can condition others in many ways.  You must create a sense of urgency in your client while maintaining a great relationship. Customers respond differently to different tactics. CJM Billing Solutions, Inc. provides you with ways to cause the late paying client to respond with a positive outcome. Every company struggles with some degree of customers who pay late. Many businesses are choosing professional consultants who are experienced in collections, billing and accounts receivables. The Top 10 Billing Secrets is a publication that can help transform businesses. Break the pattern and get paid faster.  

Billing is Great Customer Service

Customers are the only reason you are in business. This may be an obvious statement; however, there are a great many businesses who don’t view billing as a way to satisfy their clients. When you bill them properly the money comes in more consistently. When you have weak areas in your system or inconsistent monthly billing methods, it’s viewed as unprofessional and poor customer service. People need only a little reason to not pay on time. Give them a small way out of paying and they will take it every time. Some companies end up with a line of past due and non-paying clients. Consistency is one of the most important factors in keeping the revenue flowing properly. A policy and procedure that can close gaps in your billing will not only keep revenue flowing but when customers are billed properly, it’s viewed as great customer service. Too many businesses are failing in part in this area and have to chase customers for payment month after month blaming the client and not themselves. The best businesses find the best methods to bill and enjoy the greatest success. Consumer habits have been studied for years and it has been proven we can condition others in many ways. You must create a sense of urgency in your client while maintaining a great relationship. Customers respond differently to different tactics. CJM Billing Solutions, Inc. provides you with ways to cause the late paying client to respond with a positive outcome. Every company struggles with some degree of customers who pay late. Many businesses are choosing professional consultants who are experienced in collections, billing and accounts receivables. The Top 10 Billing Secrets is a publication that can help transform businesses. Break the pattern and get paid faster.

Past Due, Why Some Customers Pay Late

Why do some clients pay on time while others pay late? It really comes down to their personality. Customers who pay are usually taking advantage of weakness in your billing and collections process. Many businesses owners believe the blame rests solely on the customer. On the contrary, most of the time it’s the way you are billing that causes delayed payments. That’s why it’s vital to know howo to condition clients into a habit of payment. Consumer habits have been studied for years and it has been proven that we can condition clients in many ways. You must create a sense of urgency in your client while maintaining a great relationship. Customers respond differently to different tactics. CJM Billing Solutions, Inc. provides you with ways to cause the late paying client to respond with a positive outcome. Every company struggles to some degree of customers who pay late. Many businesses are choosing professional consultants who are experienced in collections, billing and accounts receivables. The Top 10 Billing Secrets is a publication that can help transform businesses. Break the pattern and get paid faster.

Stop Past Due and Collect More

 

You can virtually stop customers from becoming past due. I have proven this to many companies over the last 25 years. With the right techniques, your past due will be reduced and getting paid will not have to be such a hassle. Many business owners are reluctant to try new ideas leaving them caught in the same rut.  But now many businesses are reaching out to consultants who specialize in the field of Billing, Collections and Accounts Receivables. CJM Billing Solution, Inc. is one such consulting firm. With a proven history of helping business thrive, CJM goes beyond the ordinary business as usual.  Stop letting professional debtors keep your money. Go to Top 10 Billing Secrets see how.

Customers to Past Due Debtors

Sometimes customers are to blame for non-payment, past due accounts and revenue loss. However, many times the problem is not the customer but the business and billing process. Many business owners seem to turn their head while thousands of dollars are lost. After 25 years of business consulting, I have come to recognize that in many cases business owner and executives force policy and procedure upon lower management. They think they are helping but it ends up frustrating employees who know decisions being forced on them will not work. These lower level employees are on the front lines and have their finger on the pulse of the process but upper management does not listen. Let me give you an illustration.

The men and women who teach our children in public schools face difficulties in the classroom that the average person cannot even begin to imagine.

Teachers overcome challenges with real solutions and produce results directly tied to the ever changing variables of the class setting. No one knows better than the teacher what their students respond to. However, year after year bureaucrats impose flawed policy and procedure on the teachers. Trying to force a cookie-cutter approach to teaching is unrealistic and counterproductive.

Bureaucrats lack the knowledge, experience, and common sense needed to effectively enhance our children’s learning experience. The result is poor performance within our educational system.  Simply said, they don’t know what they are doing and they are ramming failure down the throats of teachers who know the policies do not work. Programs like No Child Left Behind and the most recent debacle Common Core Curriculum are great examples of a “disconnect” between politician, teacher, and student. These programs will continue to cause a downward spiral of poor performance and negative return; especially in areas where there are language barriers and cultural challenges. Some proponents of these programs have the audacity to blame the teachers for their failed policies. They just don’t get it. Stop blaming great teachers and blame the failing system. It’s no wonder skilled teachers who want to love their job now feel unappreciated. The policies imposed on them makes them less effective and it has a negative effect on the learning environment. Furthermore, the people who are writing the policy and curriculum have spent little to no time in a real teaching environment.

Aside from politics and budget gain, I believe many bureaucrats would like to see our education system improve. They would like to see our ranking change so we can actually compete with the rest of the world instead of falling behind. America has received scores around 500 on a scale that goes up to 1,000: 487 in math, 500 in reading and 502 in science. The AFP reports

It’s NOT the teacher’s fault that our schools are falling behind in the world ranking. These men and women have overcome incredible challenges most of which are poor programs being force fed to them by our system.

You want to see change? Start allowing teachers to write the curriculum. Create a focus group of 30 or more teachers within their state each with over 15 years current experience in the classroom. Allow them to brainstorm about effective programs that they have used. Do you really want our children and America to excel? Well our schools are failing and our government cannot get out of its own way.  

This same phenomenon happens in business. Upper management cannot get out of its own way. Ego’s are hot and someone wants to take the credit for success. The question that executives must ask is, do you want to make changes and succeed or conduct business as usual? It seems some companies do not understand that their own business model, which includes inception of the customer, billing, collections, accounts receivable process, retention and completion of the business relationship is causing loss. With all the opinions, how do you move forward with a profitable plan?    

Since 1989, CJM Billing Solutions, Inc. has produced millions of dollars for fortune 500 companies as well as small businesses.  Enjoy greater revenue through efficiency and proven methods. Christopher Mangan is the author of Top 10 Billing Secrets and he has been shown to increase earnings as much as 27% annually and companies are amazed. They had no idea such changes could be made. They spent years doing the same thing over and over and never realized their loss. Don’t you think it’s time to enjoy greater success?

 

Past Due and Ability to Collect

Collecting money from customers who are past due takes time and skill. Some customers are so good at avoiding payment they can frustrate business owners. These same customers usually pay many of their bills late while completely ignoring other payment obligations. Most have poor credit ratings and just don’t care. The reality is, they usually have the money but choose to not pay. This attitude is all too common in business. Truth is, so many companies fail in their billing and collections process and in many cases it’s that process that promotes a customer’s desire to avoid payment. So the question you have to ask yourself is what do I have in place to get paid and keep the customers? What are the steps you need to generate a sense of urgency in these customers? Have you actually studied proven techniques and used the tested strategies to obtain the skills needed to keep the customer and sustain that income stream? Or have you fired many customers who play games with you?  There are countless web links that do little to change anything. Or, you can invest a small amount in your business and enjoy a life-time of greater revenue. Just one payment of $19.95, no gimmicks, no other obligation, just the Top 10 Billing Secrets and a great return on your investment.

Since 1989, CJM Billing Solutions, Inc. has produced millions of dollars for fortune 500 companies as well as small businesses.  Enjoy greater revenue through efficiency and proven methods. Christopher Mangan is the author of Top 10 Billing Secrets and he has been shown to increase earnings as much as 27% annually and companies are amazed at their success rate. They had no idea such changes could be made. They spent years doing the same thing over and over and never realized their loss. Don’t you think it’s time to enjoy greater success?

Accounts Receivable Billing and Collections

Who is doing your billing, accounts receivables and collections?  Is it you, or do you have someone else doing this job? The people making the calls, doing the billing, and managing this part of your business MUST have the right personality.  I have seen companies perform poorly; lose customers and revenue because it was not a match. Your billing person can know how to “do it all” but lack real effectiveness when speaking to people in a way that causes them to pay.

On the other hand, you may have a person who is sincere and would execute the job perfectly, but they just need proper training. Learn to identify who has the talent for this task. Find people with a positive personality and while it’s preferably individuals with collection experience, you might find someone great with no experience. Almost 25 years ago, I was hired to work for the first time at a collection agency. I had no prior collection experience but after my first year I was one of the top 10 collectors in a company of over 700 employees and increased market share for major credit card companies by 2.4% nationally. I remember my supervisor telling me later that he thought I would never last. I used collection techniques that produced results and quickly became a supervisor and trainer. My strategies became the leading methods used by collectors in that agency. I continued my experience and went on to create a new multi-million dollar collection agency which had great success collecting some of the most difficult accounts.

Since 1989, CJM Billing Solutions, Inc. has produced millions of dollars for fortune 500 companies as well as small businesses.  Enjoy greater revenue through efficiency and proven methods. Christopher Mangan is the author of Top 10 Billing Secrets and he has been shown to increase earnings as much as 27% annually and companies are amazed. They had no idea such changes could be made. They spent years doing the same thing over and over and never realized their loss. Don’t you think it’s time to enjoy greater success?

 

Accounts Receivable Efficiency

People who run your accounts receivable department and work on collecting your past due accounts are the engine of your business. The better your engine, the greater your performance and this creates greater earnings. There are too many companies who are happy with an engine that is barely running. Most are coasting downhill and don’t’ realize they can turbo-charge their income and revitalize their earning potential. Some are even okay with poor performance and continue to lose valuable income for years. Complacency kills productivity and revenue potential. Many businesses focus a disproportionate amount of time getting new business and not enough time on the business in-house. While money is coming in, and that’s great, big money is being lost and unnoticed.

Some customers take advantage of your good nature and exploit loopholes in your process. Do they take too long to pay you?  Are you getting frustrated at the rate in which accounts become current do you fire customers or accept lower amounts for monthly payment just to keep them? You’re not alone. This is common to many businesses. The trick is to know how to condition them to stay current, appreciate you, and make payments on time. Most people have credit card debt. Do you know why? Because consumers have been conditioned to think they need something that they actually want…not need. Therefore they spend 12% to 24% more for an item and end up taking years to pay it off. That is just one tactic of how consumers are conditioned. In the same way, there are many methods to make customers’ pay. For example; return envelopes.  Many companies use them but this tactic eludes so many others. Customers are shown to pay much faster and more consistently if you provide a return envelope along with the bill. That is one strategy and a small piece of the many great methods used in this amazing eBook Top 10 Billing Secrets. 

Since 1989, CJM Billing Solutions, Inc. has produced millions of dollars for fortune 500 companies as well as small businesses.  Enjoy greater revenue through efficiency and proven methods. We have been shown to increase earnings as much as 27% annually and companies are amazed. They had no idea such changes could be made. They spent years doing the same thing over and over and never realized their loss. Don’t you think it’s time to enjoy greater success?

Past due Attitudes and Professional Debtors

Some people work hard at not paying their bill. I’ve seen customers spend $200 trying to get out of paying $100. They just cannot let go of that money, the money owed to you! It’s time for you to change that and understand what motivates them to pay their bill.

 Fact: People act and react differently when it comes to paying. Consumer habits have been studied for years. Studies have shown that people are stimulated and respond to a variety of tactics and strategies. In the same way marketing techniques are used to cause consumers to buy, you must use compelling techniques that cause customers to pay. Everyone is conditioned in ways that we don’t even realize, at the supermarket, on the cover of magazines, by what we watch on television and even by other people. You must condition customers with a habit of payment and your ability to keep the pressure where clients respond with a positive outcome. It’s important to create a sense of urgency in people.  Customers can exploit the weakness in your billing system which could cause a two-fold effect. You could lose the customer and the revenue when both of these actions could have been avoided. The idea of, “If they don’t pay, I will stop my service or product,” is self-defeating. It’s better to know how to keep the customer paying by billing them properly and building a relationship. As stated prior, collection starts from the beginning of your business relationship. Your first meeting, phone call or contract sets the tone. If you are laidback or sloppy regarding payment from the start, you can almost guarantee the receipt of payment will be laid back and sloppy. Have a policy in place and use specific dates and specific amounts to be paid on time. You must be consistent and professional. If money is owed, don’t take it personal; pursue payment quickly, politely and professionally. Christopher Mangan is a business process analyst and the leading authority on producing high efficiency billing and collections procedures. He is the author of Top 10 Billing Secrets and since 1989, has produced millions of dollars for fortune 500 companies as well as small businesses.  Enjoy greater revenue through efficiency and proven methods. He is the President and CEO of CJM Billing Solutions, Inc.

 

 

Habit of Payment for Past Due Customers

Habit of Payment for Past Due Customers

Companies are scrambling to get new business, keep business and get money in the door. The conflict exists because many customers are great at not paying. They take advantage of your good nature and neglect their responsibility. Several customers pay their bill late while others pay less and some don’t pay at all. They waste your time, cost you money, drain your energy and it can be very frustrating.

Your procedures make a difference

Some business owners quit because of these difficult issues. It’s time to change that! Many companies conduct business in a way that allows customers to exploit weakness in their process. You must identify loopholes and long term negative effects created by your own procedures. Do you fire the customer and lose that income source or do you continue to allow them to owe money month after month? The key is to break their habit and bring them into a habit of payment. Use proven methods to change attitudes toward payment and keep the customer happy. Your approach can have a great positive effect on your long term annual income.

Changes that increase revenue

You must focus on the customer and the immediate dollar but most companies cannot seem to bring the two into unison. In many cases companies are more concerned about the immediate dollar than the customer. While this attitude does have some benefit monetarily, it can have disastrous unintended consequences which are difficult to manage and sustain. If a customer has been lax for years, they fall into a tradition of non-payment that needs to be corrected immediately. Christopher Mangan is a business process analyst and the leading authority on producing high efficiency billing and collections procedures. He is the author of Top 10 Billing Secrets and since 1989, has produced millions of dollars for fortune 500 companies as well as small businesses.  Enjoy greater revenue through efficiency and proven methods. He is the President and CEO of CJM Billing Solutions, Inc.

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